Quality & Monitoring
Glowing Minds is committed to quality. Our systematic approach includes external certification, an internal Quality Management Framework, and a culture of continuous improvement driven by young people’s feedback. Our ISO-9001 accreditation demonstrates our dedication to excellence and ongoing enhancement.
Quality & Monitoring Activities
Feedback from young people, their families, commissioners, and partners is essential to Glowing Minds’ continuous improvement. Our staff are trained to actively listen to young people’s perspectives and act on their feedback.
Our Quality Management Framework incorporates various methods to identify strengths and areas for development:
- Regular interactions between young people and support workers
- In-depth case file audits
- Direct observations of services
- Unscheduled visits to shared living environments
- Quality Assurance coaching
- Policy and procedure reviews
- A structured service improvement cycle
- A robust complaints and compliments process
- A comprehensive participation and engagement strategy aligned with the Hear by Right framework
- Staff performance reviews incorporating young people’s feedback
- Senior management oversight of performance and young people’s input
Glowing Minds staff are trained in using the evidence-based Outcomes Star™ system. This tool not only tracks progress for reporting to the Local Authority but also empowers young people to actively participate in recording their achievements. This collaborative approach fosters ownership and accuracy.
Glowing Minds employs a robust quality assurance framework. Key performance indicators are established during service initiation and tracked on our secure Case Management System alongside detailed service delivery data. Our IT systems adhere to stringent Cyber Essentials Plus security standards.
Our adaptable database allows for tailored reporting at both individual and organizational levels. We create custom dashboards to provide real-time insights into service performance, enabling us to measure outcomes effectively. Regular monitoring and comprehensive reporting inform senior management decisions.
By identifying areas for improvement and sharing best practices, we continuously enhance service quality. Our evidence-based approach ensures we effectively track young people’s progress towards independence and make data-driven adjustments to improve outcomes.
